Service
Website Care Plans
Hosting, security, backups, content, and reporting. We keep the site working while you run the business.
Who this is for
- Operators who launched a site and have no time to maintain it
- Businesses that need monthly content but don't want to write it
- Companies tired of paying agencies a separate retainer for hosting alone
What you get
- Managed hosting on Vercel + domain renewal handled
- SSL certificate + security monitoring + weekly backups
- Uptime monitoring with SMS alert if site goes down
- Monthly content changes (time-banked: 30 min / 3 hrs / 8 hrs)
- Monthly performance + traffic report (Pro and Growth tiers)
- SEO blog posts written, edited, scheduled (Pro: 2/mo, Growth: 6/mo)
- Google Business Profile updates (Pro and Growth tiers)
- Priority WhatsApp support with 4-hour SLA (Pro and Growth tiers)
How we do it
Step 01
Onboard
We attach monitoring tools, set up backups, and share the Care Plan FAQ + change request workflow.
Step 02
Run
You message us when you need a change. We respond within 4 hours, deliver within 48.
Step 03
Report
End of every month: performance report PDF + summary of what we shipped.
Pricing
From RM 250≈ $59
Care Basic. Pro RM 550/mo. Growth Retainer RM 1,800/mo. Month-to-month, 30 days notice to cancel.
Questions
What people usually ask.
- Is this just hosting?
- No — hosting is included but Care Plans bundle security, backups, monitoring, content changes, and reporting. You're paying for the team being on call, not just the server.
- Can I cancel anytime?
- Yes, with 30 days written notice. We hand over hosting credentials and a migration guide. Your site keeps running.
- What counts as a 'small content change'?
- Adding a new service to the menu, updating opening hours, swapping a hero image, fixing a typo, adding a testimonial. Anything taking under 30 minutes for the tier's time bank. Larger changes are quoted as add-ons.
- Do unused content hours roll over?
- One month carries over once. We don't bank hours indefinitely because it creates lumpy work later — better to keep cadence steady. Larger one-off changes are quoted as add-ons at a discounted Care rate.
- Do I need a Care Plan if my site doesn't change much?
- Honestly, no. If the site is brochureware and you're happy to handle your own hosting renewal and backups, skip it. Care Plans pay for themselves when you're shipping content or running ads — i.e. when the site is producing leads.
Pairs well with
Website Design & Build
Modern, fast-loading websites for small businesses. Custom design, mobile-first, SEO-ready, WhatsApp-integrated.
Local & Technical SEO
Help Malaysian customers find your business on Google. Local SEO, schema markup, Google Business Profile, and ongoing content.
WhatsApp + Lead Capture
Turn website visits into WhatsApp conversations. The Malaysian SME standard, done properly.