Service
WhatsApp + Lead Capture
Turn website visits into WhatsApp conversations. The Malaysian SME standard, done properly.
Who this is for
- Businesses where customers prefer WhatsApp over email or phone
- Operators losing enquiries because there's no easy way to reach you
- Multi-channel businesses needing WhatsApp + form + email coordinated
What you get
- Floating WhatsApp button on every page with auto-prefilled context message
- Click-to-WhatsApp CTAs in key conversion zones
- WhatsApp Business catalog link integration
- Contact form submissions forwarded to WhatsApp + email + CRM
- Optional: WhatsApp Business API setup (auto-replies, broadcasts) — quoted separately
- Optional: AI assistant on WhatsApp (smart chatbot) — sold as an add-on
How we do it
Step 01
Map
Identify the moments on your site where WhatsApp beats a form.
Step 02
Wire
Implement Click-to-Chat with context-aware prefilled messages.
Step 03
Forward
Connect form submissions to WhatsApp + email + Brevo CRM.
Step 04
Track
Set up conversion tracking on WhatsApp clicks.
Pricing
Included
Included free in every website project. WhatsApp Business API setup from RM 1,800. AI chatbot from RM 2,400 + RM 150/mo.
Questions
What people usually ask.
- Do I need WhatsApp Business API?
- Most SMEs don't. The basic Click-to-Chat opens the customer's WhatsApp to your number — that's free and works perfectly. API is only needed if you want auto-replies, broadcasts, or a chatbot.
- Can I track WhatsApp conversions?
- Yes. We tag WhatsApp clicks as a conversion in GA4 and Meta Ads. You'll see which pages and ads drive the most chats.
- What about the AI chatbot?
- We can build a smart chatbot (Claude or GPT-powered) that handles FAQs, books appointments, and hands off to you for complex queries. It's an add-on — RM 2,400 setup + RM 150/mo.
- Will WhatsApp messages go to my personal number?
- You decide. Many SMEs start with their existing WhatsApp Business number. We can also help you set up a dedicated SIM, a shared inbox, or the WhatsApp Business API depending on team size.
- What happens to enquiries when no one is online?
- Form submissions still arrive by email and CRM. The WhatsApp button sends customers to your inbox so they can keep typing — they typically expect an SME reply within hours, not minutes. Auto-replies are available with API setup.